Shipping Policy

Shipping Policy

Thank you for shopping with Sweephgp! We aim to deliver your figure toy orders quickly and reliably, with special care to protect your delicate collector items. Please read the following information regarding shipping times, processing, tracking, and delivery.

Order Processing

All figure toy orders are typically processed within 1-3 business days after payment confirmation. We take extra time to carefully package each figure to prevent damage during transit.
During high-volume sales periods (holidays, promotions, peak seasons, or limited-edition figure releases), processing may take slightly longer. You will receive an email confirmation once your order has shipped.

Shipping Methods & Delivery Times

Sweephgp offers multiple shipping options to fit your needs, all designed to safely deliver your figure toys:

Standard Shipping (USA)

  • Estimated delivery: 10-20 business days
  • Carrier may vary depending on your location
  • All figure toys are packaged with protective materials to ensure safe delivery

Expedited Shipping

  • Estimated delivery: 10-20 business days
  • Available at checkout for an additional fee
  • Ideal for urgent orders or limited-edition figure collections

International Shipping

  • Estimated delivery: 10-20 business days
  • Varies by destination country and customs clearance time
  • Extra protective packaging is used for international shipments to minimize damage risks
Delivery times are estimates and start from the date of shipping, not the date of order placement.

Shipping Costs

Shipping costs are calculated at checkout based on:
  • Destination address
  • Package weight & dimensions (adjusted for figure toy packaging)
  • Selected shipping method
Occasionally, shipping charges may vary slightly due to carrier changes. Any additional charges will be communicated in advance.

Tracking Your Order

Once your figure toy order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress through the carrier's website.
If you don't receive tracking information within 3 business days of placing your order, please contact us at:
  • service@sweephgp.com
  • +(852) 2604 1738
We're happy to assist!

Shipping Restrictions

Some figure toys may be subject to shipping restrictions due to:
  • Size or weight (for larger collector figures)
  • Country-specific import regulations
  • Carrier limitations
If your order cannot be shipped to your address, we will contact you with options or a possible cancellation and refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes upon arrival in your country.
These fees are not included in the purchase price or shipping cost, and are the responsibility of the customer. Please check your country's regulations before placing an order for figure toys.

Delivery Issues

Delayed Delivery

If your order hasn't arrived within the estimated timeframe:
  1. Check your tracking status for updates
  2. Confirm your shipping address is correct
  3. Contact us if further help is needed

Lost or Damaged Packages

If your shipment is lost or your figure toy arrives damaged (e.g., scratches, paint chips, broken parts):
  • Take clear photos of the packaging and the damaged figure
  • Contact us within 7 days of delivery
  • Provide your order number and photos
  • We will coordinate with the carrier to resolve the issue promptly (e.g., replacement or full refund)

Contact Information

For questions regarding shipping, delivery, or tracking of your figure toy orders:
  • service@sweephgp.com
  • +(852) 2604 1738
  • Units A-D, 4/F, Fung Shan Industrial Building, 15-17 Shan Mei Street, Fo Tan, Sha Tin, New Territories

Final Notes

Sweephgp strives to provide a smooth and reliable delivery experience for your figure toys. If you have special shipping requests (e.g., extra protective packaging), please contact us before placing your order. We'll do our best to accommodate your needs.